IT Support
&
Systems Engineer

Cloud Identity, Endpoint Infrastructure &
Network Operations

Managing IT ecosystems across 200+ endpoints. Expert in Active Directory, Microsoft 365, Windows Server, and secure LAN/WAN/VPN infrastructure with 99%+ uptime.

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200+
Endpoints Managed
99%+
System Uptime
98%+
SLA Met
30 Days
Notice Period

Work Experience

Executive – Desktop Support Engineer
Torrent Electricals — Ahmedabad
Dec 2025 – Present
  • Manage end-to-end IT desktop infrastructure, resolving L1/L2 incidents to maintain 99%+ system uptime.
  • Administer Windows Server environments, Active Directory user permissions, and Microsoft 365 services.
  • Execute proactive patch management, OS deployments, and endpoint security compliance.
Hardware & Network Engineer
Webindia Inc — Ahmedabad
Sep 2024 – Mar 2025
  • Maintained 200+ hardware endpoints including workstations, printers, and switches.
  • Configured and troubleshot multi-node LAN/WAN networks, cabling, and router settings.
  • Handled system diagnostics, disk cloning, and rapid data recovery operations.
IT Infra Desktop Engineer
Dev Information Technology Ltd — Ahmedabad
Sep 2023 – Sep 2024
  • Delivered technical support across Windows & Linux environments maintaining 98%+ SLA targets.
  • Configured VPN tunnels and local network connections for remote operations.
  • Managed Active Directory user provisioning, de-provisioning, and role-based permissions.

Core Technical Expertise

Directory & Cloud

Active Directory (AD DS) Azure AD / Entra ID Microsoft 365 Admin GPO Management

Networking & Security

LAN/WAN Routing TCP/IP & DNS/DHCP VPN Configuration Firewall & Patching

Hardware & Infra

Enterprise Workstations Network Printers Structured Cabling Data Recovery

ITSM & Operations

SLA Ticket Management Remote Support (RDP/AnyDesk) Asset Tracking OS Deployment

Education

Diploma in Computer Engineering
Swarnim Startup University
Graduated: 2023

Get In Touch

Nayee Avishkumar Navinchandra
// IT Support & Systems Engineer
+91 9723338870 WhatsApp Chat Email Me